Sub-processors
Last updated: 4 May 2026
1. Overview
Urban Sympheny AG ("Sympheny") engages a small number of trusted third-party providers ("sub-processors") to operate the sympheny.com website and the Sympheny platform. Each sub-processor is bound by a written data-processing agreement and may only process personal data on our documented instructions and in line with our Privacy Policy.
Where a sub-processor is located outside Switzerland or the EU/EEA, transfers are covered by Standard Contractual Clauses or equivalent safeguards. Customers under contract are notified in advance of any material change to this list.
2. Current sub-processors
| Provider | Purpose | Location | Data categories |
|---|---|---|---|
| Microsoft Azure (Switzerland North / West Europe) | Cloud hosting and infrastructure for the Sympheny platform and supporting services. | Switzerland and EU/EEA | Account data, project data, technical logs. |
| Infomaniak Network SA | Email delivery, domain hosting and transactional messaging. | Switzerland | Contact data, message content. |
| HubSpot, Inc. | Customer relationship management and sales correspondence. | EU/EEA (with safeguards for transfers to the United States) | Contact data, organisation, role, enquiry content. |
| Google Workspace (Google Ireland Ltd.) | Internal email, calendaring and document collaboration used by the Sympheny team. | EU/EEA (with safeguards for transfers to the United States) | Contact data, correspondence content. |
| Plausible Insights OÜ | Privacy-preserving website analytics for sympheny.com. | EU/EEA | Aggregated, non-identifying technical data. |
| Sentry (Functional Software, Inc.) | Error monitoring and diagnostics for the Sympheny platform. | EU/EEA (with safeguards for transfers to the United States) | Technical data, error traces. |
3. Changes to this list
We review this list regularly and update it whenever a sub-processor is added, replaced or removed. The "Last updated" date at the top of this page reflects the current version. Customers under a written agreement with Sympheny will receive prior notice of material changes in accordance with their contract.
4. Contact
For questions about our sub-processors, please write to contact@sympheny.com.