Privacy Policy

1. Who we are

This website (sympheny.com) and the Sympheny platform are operated by Urban Sympheny AG, Technoparkstrasse 2, 8406 Winterthur, Switzerland. We act as the controller for personal data processed through this site under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

For any privacy enquiry, contact us at contact@sympheny.com.

2. What data we collect

• Contact data you submit through demo, access request or contact forms (name, work email, organisation, role, message).
• Account data if you register for the Sympheny platform (email, hashed password, organisation, usage logs).
• Technical data from your browser (IP address, user agent, referring page, request timestamps), used for security, abuse prevention and aggregated analytics.
• Cookie data as described in our cookie preferences page.

3. Why we process it

• To respond to demo, access request and sales enquiries (legal basis: pre-contractual measures and our legitimate interest in answering you).
• To provide and secure the Sympheny platform under the contract with your organisation.
• To comply with our legal and accounting obligations under Swiss law.
• To improve the site and platform based on aggregated, non-identifying usage data.

4. Who we share it with

We do not sell personal data. We share data only with carefully selected processors that act on our instructions, for example:

• Cloud hosting and infrastructure providers in Switzerland and the EU/EEA.
• Email and customer relationship tools used for sales and support correspondence.
• Analytics providers operating in privacy-preserving configurations.

Where transfers outside Switzerland or the EU/EEA occur, they are covered by Standard Contractual Clauses or equivalent safeguards.

5. How long we keep it

Contact and enquiry data is retained for as long as needed to handle your request and for a reasonable follow-up period (typically up to 24 months), unless a longer retention is required by law. Platform account data is retained for the duration of your contract and deleted or anonymised afterwards in accordance with our data retention schedule.

6. Your rights

Subject to Swiss and EU data-protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict certain processing.
• Receive your data in a portable format.
• Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local EU supervisory authority.

To exercise any of these rights, write to contact@sympheny.com.

7. Updates

We may update this policy when our processing changes or when required by law. The "Last updated" date at the top of this page reflects the current version.